Terms & Conditions

Podiatry treatment is offered subject to the following:

Treatment fees are payable for all treatment/work given or received whether treatment is given or received in our surgeries, in the patient’s home or some other location agreed between our staff and the patient (or patient’s guardian).

No credit will be given – fees are due at the time treatment is given or received, except for online bookings who must pay at the time of booking.

I understand that all services provided by the clinic are non-refundable. If you have any concerns about your treatment, please email Info@wellnesspodiatry.co.uk and we will take reasonable steps to resolve your concerns.

Fees will vary according to the treatment given or received. Normally a fee is due for the type of treatment given or received in addition to the time the treatment takes, therefore, if you receive treatment which is more highly skilled and/or takes longer than expected you may be charged a greater fee. The basic template of fees is available by telephoning the clinic you are visiting.

Additional fees will be charged for online bookings, extra services and items/products used during your treatment, this may include dressings, anaesthetics, bandages, insoles/orthoses, medicaments, foot-care products, scans, further assessments and advice, etc. – this list should not be considered exhaustive.

We shall not discriminate against you due to any disability you may have.

We shall treat you with the same respect, professional care and professional conduct as anyone else regardless of your gender, gender identity, sex, sexuality, race, religion, disability or profession.

We reserve the right to treat you or not treat you, and to withdraw treatment at any time, without notice, in accordance with the rules and codes of conduct of the College of Podiatry and the Health & Care Professions Council.

I understand that personal information is confidential and will be used for no other purpose than my medical record and to comply with legal and regulatory requirements of Royal College of Podiatry, Health Care Professions Council.

. As a medical facility your medical and personal data is securely stored for a minimum of 7 years and no paper records are held. If you require a copy of your medical record please email Info@wellnesspodiatry.co.uk and the company has 30 days in order to provide your subject access request (SAR).

If you are referred into our service via private medical insurance companies or NHS providers, the company has contractual obligations to hold your personal data. If you wish to discuss your data held by Wellness Podiatry please email the Data Controller Info@wellnesspodiatry.co.uk

Social media photographs: The Podiatrist will always ask verbal consent to use your photo on our social media platforms.

I allow and consent to the Podiatrist to send a report to associated allied health professionals and my GP, when required, regarding my examination and treatment plan. Please inform your clinician if you do not wish Wellness Podiatry to send consultation letter correspondence to your GP or mutual allied health professional.

I understand and am informed that, as in all health care, in the practice of podiatric medicine, there are some risks to treatment. I do not expect the Podiatrist to be able to anticipate and explain all risks and complications and I wish to rely on the podiatrist and consent for the clinician to exercise judgement during treatment.

Our clinicians use a shared decision-making approach to your care, gaining verbal informed consent for treatment. We may also request formal consent for advanced procedures.

An adult is a person who is 16 years and over. Wellness Podiatry require all adults with full capacity to schedule consultations. If you prefer someone else to make bookings on your behalf, please advise Wellness Podiatry via email or telephone who you wish to authorise, such as a parent or partner.

Mental capacity and consent for adults: If you are scheduling an appointment for an adult over the age of 16, Wellness Podiatry require consent from the individual to hold their personal data and schedule a consultation. If you have financial and health related power of attorney, we will request a copy to be sent via email to Info@wellnesspodiatry.co.uk

Mental capacity and consent for children under the age of 16: If you are scheduling an appointment for a child under the age of 16, Wellness Podiatry require a parent or legal guardian to schedule, attend and make decisions regarding the consultation.

You should receive an SMS and Email confirmation at the time of booking and 24 hours prior to your appointment. If you have not received confirmation of your appointment, you may not be booked. Call 07487 393579 or email Info@wellnesspodiatry.co.uk to confirm if you are unsure.

Wellness Podiatry may change the price of our services at any given time. The company will notify existing patients via email and publish a notice at reception at least 10 days before a price change. If you wish to cancel an existing consultation, please notify us via telephone or email at least 24 hours prior to a scheduled consultation. If you wish to attend your consultation, this will be charged under the new pricing structure.

As a new patient you will be asked to complete a digital consent form, you would be digitally signing and agreeing to the above statements in line with Wellness Podiatry’s terms and conditions. If you have any questions about the above please contact us. We may not be able to review you within our clinic if you fail to complete and submit this form.

Normal opening hours are posted on the website, however, occasionally we may offer to see you earlier or later, on Sundays and bank holidays at our discretion. Appointments are mutually agreed between us and you, in advance, and upon acceptance of the appointment, verbally or otherwise, you are legally bound to keep the appointment, subject to the following:

Appointments – booking

You may book an appointment by visiting or telephoning or using our on-line booking system. Home visits are charged at a higher rate than clinic appointments.

We do not currently accept bookings by email, all appointments must be made by telephone or the on-line booking system. If you choose to contact us by email, Whatsapp or text message, we will not be held responsible for any delay in responding to you.

When you book your appointment on-line you are required to pay at the time of booking whether you are a new or existing patient. The fee you pay is slightly higher than the fee you would pay when you book an appointment off-line, as it includes an on-line booking fee, which covers the additional cost of taking your payment on-line.

Appointments – cancellation, postponement and missed (failed visits)

You may postpone, cancel or re-arrange your appointment, without penalty*, up to 24 hours before your appointment except when your appointment is on a Sunday or a Monday, in which case you must notify us by 5pm on the Friday before the appointment, by visiting or telephoning the clinic you have made the booking with or using the on-line booking system

If you are attending under Private Medical Insurance, you may be personally liable for failed to attend consultations.

We do not accept notification by email under any circumstances. Failure to notify us face-to-face, by telephone or using the on-line booking system, within these limits, will result in you being charged the full appointment fee. All of our clinics are equipped with telephone answering machines and record the day, date and time of messages.

*If you booked online and cancel your appointment giving the required notice, you will receive a refund of the appointment fee less the online booking fee, which is the difference in cost between the on-line charge and the off-line charge (the amount you would pay for the appointment if you had booked over the telephone or in one of our branches). This is because we have to pay the on-line booking fee at the time of booking and it is non-refundable.

You will be expected to pay for all postponed, cancelled and/or missed appointments within 7 calendar days of the date of the failed, cancelled and/or missed appointment if you have not prepaid at the time of booking.

You may not use our services again until any outstanding fees have been paid.

If fees remain unpaid for more than 21 days we reserve the right to refer your outstanding debts to a debt collection agency/recovery service or to the Magistrates (small claims) Court for payment collection.

We reserve the right to postpone, cancel or rearrange your appointment without notice. Please note: we will only do this in exceptional circumstances which may include sickness, accident, poor weather, any other incident which affects the ability of a team member to attend your appointment or where premises become unavailable due to circumstances beyond our control. We will endeavour to contact you as soon as possible if we need to do this giving you as much notice as possible.

If you have a history of poor attendance we reserve the right to ask you to prepay for your appointments, and reserve the right to refuse treatment if you refuse to do so.

Methods of payment

You may pay your bill with either cash (in sterling), or credit/debit card when you book off-line (in branch or over the telephone). When booking on-line you will be required to pay at the time of booking using your debit card/credit card.

We do not accept payment by way of barter e.g. goods or services in exchange/or to the value of the treatment fees due.

These terms and conditions apply to services provided by Alif Medical Ltd (also trading as Wellness Podiatry) only, and are subject to change without notice (different terms and conditions may apply to third party services offered within our clinic e.g. chiropractic, physiotherapy, reiki, massage, etc.). Up to date details can be requested by emailing us or writing to our Head Office.

Customer Returns/Refund Policy

Defective Products

Products should be checked upon purchase/delivery by you, the customer. If it appears that the products, at the time of purchase/delivery, are damaged or otherwise show material or manufacturing defects, return the products to us. Please follow the below procedure for returning any defective items:

First, you need to have your receipt. The receipt allows you to return the defective and helps us to properly process your return (always bring your receipt with you)

A credit note will be issued for all unwanted products if you do not require an exchange;

For returns without a receipt, administration costs for the amount of £4.95 will be deducted from the total amount and a credit note will be issued less this amount;

You will get a credit note within 10 business days after we have received the original items. The credit note will be issued to the original named purchaser.

Please be aware that if posting to us, your returned package should meet the following requirements:

Maximum length is 60 cm
Maximum length + width + height is 90 cm
Maximum weight is 2 kilograms
When you have more than 2 kg (4.4 lbs) to return, please, send two separate packages.

If you do not have an e-mail account, please send a hard copy of your receipt to Wellness Podiatry, 214 Hornchurch Rd, Hornchurch RM11 1QJ including your name, address, and telephone number. Please make a copy of your receipt prior to posting and send you parcel recorded delivery. If you do not and the delivery gets lost we accept no liability for the return whatsoever.

Upon receipt of the goods we will assess the nature of the defect and if the defect falls under our warranty terms we will either send you new product or a credit note depending on which option you have chosen. It is possible that an item ordered by you might not be in stock at the time of processing your return. In that case we will send you new product once we have the product in stock.

If you have purchased the items in one of our shops you will not receive a refund of your shipping costs. If you choose to return the item to us in this way then you, the customer, will be liable for all postage and packing costs for sending the item(s) to us and us sending a replacement item(s) to you (payable prior to us sending items out).

Non-Defective Products

If, after you have accepted delivery, you are not happy with what you ordered for any reason other than a defect under our warranty terms (e.g. you are not happy with the colour or size), and wish to return the products, you may do so within 14 calendar days after purchase/delivery, as long as:

the products are unwashed and not used in any way;
the products are in their original undamaged packaging (a carefully opened package will not be considered damaged);
the product is complete: e.g. both items of a pair must be returned;

You may not return:

products that are tampered with;
products which are personalised in any way;
product bought in shops other than ours;
non-returnable items such as gels, medicines, creams, etc. As legally we are not allowed to resell these items due to hygiene laws.

The procedure for returning non-defective products is the same as described above for returning defective products, with the exception that we will only give you a credit note to the value of the purchase price of any returned, non-defective products (not a refund). We will not refund the shipping costs you originally paid. You will also have to pay for the shipping costs to us of any such returned non-defective products.

All shop-bought items should be returned to the branch in which they were purchased. All product returns should be sent to: Product Returns, Wellness Podiatry, 214 Hornchurch Rd, Hornchurch RM11 1QJ. If you wish to contact our Customer Service, you may telephone us on 07487 393579 or email us at (expect an email response within 3 days): Info@wellnesspodiatry.co.uk

Please read carefully the following terms and conditions as they set put the basis upon which you can visit and use the www.walk-infootclinic.co.uk website (“site”). If you want to ask us anything about these terms and conditions or have any comments or complaints about our website please email us at Info@wellnesspodiatry.co.uk or telephone us on 07487 393579

This site is owned by Alif Medical Centre trading as Wellness Podiatry (“we”, “us”).

Intellectual Rights

All rights, including copyright, in this website (www.wellnesspodiatry.co.uk) and its contents, are owned by or licensed to Wellness Podiatry and/or Sajida Ugradar BSC (Hons), MSc, RCPod as permitted by applicable law.

In accessing this website, you agree that you will access the contents solely for your own private use but not for any commercial or public use. You may print parts of the website for personal use only, for information or contact details. Except as permitted above, you undertake not to copy, store in any medium (including in any other website), distribute, transmit, re-transmit, broadcast, modify, or show in public any part of this website without the prior written permission of Wellness Podiatry or in accordance with the Copyright, Designs and Patents Act 1988.

Use of this site constitutes your acceptance of these terms and conditions, which take effect immediately on your first use of the site.

Links to third parties

The site may provide links to third parties that we believe may be of interest to you. We do not control nor vet these websites, and therefore we cannot accept any liability in respect of either the contents or your use of these websites.

Change of site details

Wellness Podiatry reserve the right to change these terms and conditions at any time by posting changes online. Material may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial home use. Any other use requires the prior written permission of Wellness Podiatry.

You agree not to adapt, alter or create a derivative work from any of the material contained in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.

Limitation of Liability

In no event will Wellness Podiatry and/or the webmaster be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the site.

Accuracy of content

We have taken all possible precautions to ensure that the information provided within this site is accurate, in particular that prices shown are correct at the time of publishing. All prices quoted are inclusive of VAT (where applicable) and exclusive of delivery charges.

Damage to your computer

Wellness Podiatry do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the materials.

As a UK based website we endeavour to ensure that all personal information provided is handled in accordance to the 1988 UK Data Protection Act and use technology that protects your information (including debit/credit card details) from unauthorised use or access.

We will not sell, distribute or disclose any information we hold on you to any third parties unless you have provided your consent or are required or permitted to do so by law.

This privacy policy does not cover those websites that we may provide links to, and we accept no responsibility for the privacy policies provided by those sites or any loss or damage arising out of their policies.

Suspension of site

We reserve the right to suspend the site at any time to perform essential maintenance, change details and to remove any inaccurate or unauthorised material, and also to terminate your use of the site if you breach any of these terms and conditions.

Change of legal notices

We reserve the right to change at any time, and without notice, these terms and conditions and we advise that you read through them each time you use the site.

Ownership

The names, images and logos identifying Wellness Podiatry, www.wellnesspodiatry.co.uk us or third parties and their products and services are proprietary marks of Wellness Podiatry and/or third parties.

Severance

If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction which that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted from this clause and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

Jurisdiction of site

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England and Wales. If these Terms and Conditions are not accepted in full you must not use the website.